Voice Biometrics Speaker Verification Development—Custom Speaker Voice Verification from Crimsonet

What is voice biometric speaker verification?

Voice biometrics speaker verification is used as a means of authenticating callers with whom you have an established business relationship. It is mostly used in call centers to verify that a caller is authorized to access data or perform certain transactions over the phone on a specific account. It is a common implementation in high-security financial organizations, governmental organizations, and health care institutions, where reliable speaker voice verification is critical. A voice biometrics speaker verification system analyzes vocal characteristics such as the sound, pattern, and rhythm of a caller’s voice to identify him or her. Using voice biometrics speaker verification, the unique characteristics of a voice are converted to a detailed mathematical analysis. While it may be difficult for a human to identify a person by his or her voice, a speaker voice verification system is able to authenticate a caller based on voice signature. Because the voice print of an individual is as unique as a fingerprint, a voice biometrics speaker verification system comes with extremely low false authentication rates. Thus, voice biometrics speaker verification is gradually replacing manual agent authentication in call centers.

What is multi-factor voice biometrics speaker verification?

To reduce the chances of fraud and identity theft, it is advisable to perform a multi-factor voice biometrics speaker verification. A multi-factor speaker verification system authenticates the caller on several levels, virtually eliminating the risk of fraud. By authenticating both the unique print of a caller’s voice and validating the caller’s answers to personal security questions, the potential for fraud becomes extremely low. Depending on your required level of security, Crimsonet will advise you on how to implement your speaker voice verification system, in order to both minimize the risks and also enhance the caller’s experience.

Why invest in voice biometrics speaker verification now?

With the rise in identity theft and advances in voice biometrics technology, it is wise to invest in voice biometrics speaker verification for your call center. Crimsonet Technologies recently released a short position paper on biometric speaker voice verification. Just fill in the fields above to read “Top 10 Reasons Why You Need to Implement Biometric Caller Verification Now”